Terms of service
Definitions
In these conditions the following terms shall have the following meaning: "The Company" means Realcalzados Ltd. "Customer" means the customer of the company. "Contract" means any contract for the sale of goods by The Company to the Customer.
Payment
Payments will be pre-authorised at the time of placing an order. No goods shall be supplied without payment. Payment will be taken from your chosen payment method when you place your order.
We use PayPal’s secure payment gateway; they handle the transaction on our behalf and as such we do not at any time gain access to your full payment method details, except your address which is necessary in order for us to fulfill your order. We do not store credit card details nor do we share customer details with any 3rd parties.
Delivery Time
When we have the items of your order in stock it is dispatched quickly. In the EU and for exports we use a Latvijas Pasts international delivery service unless instructed otherwise. We send you an email when your order has been dispatched.
On average:
- European customers - Orders should be with you within 3-10 working days after dispatch.
- Rest of World customers - Orders should be with you within 10-20 working days after dispatch.
Notice
You will be responsible for any import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.
Stock
Items ordered that are in stock should be dispatched within 24 hours of the order being placed. Realcalzados holds limited stock in our factory and sometimes your order maybe placed in a queue to be manufactured, we will try and inform you if this is the case and when you can expect delivery.
Claims
Claims arising from damage, delay or partial loss of the goods in transit must be made in writing to Realcalzados Ltd within 14 working days of delivery. Realcalzados Ltd shall be afforded reasonable opportunity to investigate any claim made hereunder, and the Customer shall, if so requested in writing or verbally by Realcalzados Ltd, promptly return any of the goods subject to any claim and any packing materials securely packaged to Realcalzados Ltd for examination.
Liability
- If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, Realcalzados Ltd shall at its option, replace them with similar goods, or allow the Customer credit for their invoice value.
- If the Customer establishes that any of the goods are defective Realcalzados Ltd shall at its option, replace them with similar goods or allow the Customer credit for their invoice value.
- In no circumstances shall the liability of Realcalzados Ltd to the Customer under this condition exceed the invoice value of the goods.
Returns
Under the EU Distance Selling Regulations, you have the right to cancel your order up to 14 days after order receipt date, as long as the items are in their original condition, with all tickets and tags attached. At Realcalzados Ltd we offer a 14 day returns policy from the date of receiving the goods. In this instance all refunds exclude postage costs, unless a mistake has been made by us.
Privacy Policy
We are committed to protecting your privacy. You can read our full Privacy Policy.
Product Specifications
Realcalzados Ltd reserve the right to alter specifications to those stated on the website, including slight differences in color and shade. The Customer's statutory rights will not be affected.
Registered Company Information
- Registered Company: Realcalzados Ltd
- Registered in Estonia
- Registered Address: Karusselli 9-2, Pärnu 80015 ESTONIA
- Registered Company Number: 16321290