Returns Policy

RETURNS POLICY

We hope you love your product and never have to return it, if you’re not completely satisfied for whatever reason, we will do our best to satisfy your expectations and help you to be happy with your purchased items.

So if you are not completely satisfied with your purchase, we're here to help. Please email info@javershoes.com to initiate a return.
You have 14 calendar days to return an item from the date you received it. To be eligible for a refund, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
We will do our best to process your exchange or refund request latest within 10 working days.
PLEASE NOTE: Return shipping costs are your responsibility.
We reserve the right to refuse a refund on any items that have been used or are not fit for resale.
RECEIVING THE WRONG SHOES:
In the unlikely event that you received the wrong shoes, please send email info@javershoes.com. The correct item(s) will be sent to you.

EXCHANGE

We do not offer product exchange for another size product.

Refund policy

Under the EU Distance Selling Regulations, you have the right to cancel your order up to 14 days after order receipt date, as long as the items are in their original condition, with all tickets and tags attached. At Realcalzados Ltd we offer a 14 day returns policy from the date of receiving the goods. In this instance all refunds exclude postage costs, unless a mistake has been made by us.

 

FEEDBACK

Feedback is very important to us and we ensure all our customers are satisfied with our products. If you feel that any part of the service is inadequate please contact us or email info@javershoes.com or through contact before leaving your feedback, we will guarantee a positive outcome. If you are not happy with anything please contact us before leaving negative feedback.